Save the Date: NMAS Review Survey release announced

NMAS Review Survey 14–28 February 2022

The NMAS Review Team is pleased to announce the final stage of the consultation process for the current review of the National Mediator Accreditation System (NMAS) – the release of the main NMAS Review Survey. The NMAS Review Survey will be open for two weeks from 14–28 February 2022.

We need your help to get the message out.

This blogpost provides insight into:

  1. What to expect
  2. What we want from you
  3. Background information on the NMAS Review

What to expect

We will open the survey to the entire dispute resolution (DR) community and others with an interest in the future of mediation. With your support It has the potential to be one of the largest data gathering processes of its kind ever attempted in Australia.

You may notice that the survey is a little different from surveys you may have completed in the past. We think the DR community is up to the challenge, however, this might be one of the most challenging surveys our community has ever seen.

The questions are asked in a specific way using a well-established methodology for the development of standards. Participating in a survey of this type is a demanding task that requires deep reflection. It is rigorous and complex, perhaps unexpectedly so, as it examines all the information from the current NMAS — both the NMAS Standards and the System — as well as some questions that have emerged from our consultation with the DR community so far.

What we want from you

What we are asking of you is really important. The Mediator Standards Board (MSB) has recognised how valuable participating in this research is, by endorsing an hour of CPD for those who participate.[1] We hope that by sharing this with you early you can be prepared to put time aside to complete the survey.

Every voice counts.

Please consider who else you might wish to share this post with to spread the message as widely as possible. With your help, the invitation to participate in the survey can be extended to thousands, including mediators, other non-determinative DR practitioners such as conciliators and FDRPs, community and other organisations, government bodies, academics — the list goes on.

We know from running previous surveys that results are impacted when a group is unrepresented in the data. For example, in the NMAS Effectiveness Survey, judge mediators as a group were under-represented and, as a consequence, we could not include them in comparative analysis with other types of mediators. What a missed opportunity!

The NMAS Review Team wishes to thank everyone involved for their generosity and valuable contribution to the consultation process so far. It has helped us to develop and refine the main part of the consultation — NMAS Review Survey. Contributors include:

  • 29 Reference Group members
  • 50 Workshop participants
  • 600 participants in the Effectiveness Survey
  • 46 people volunteered to pilot the NMAS Review Survey

The NMAS Review is an independent process, however, we would also like to acknowledge and extend our thanks to the MSB, in particular those on the NMAS Review sub-committee, for their support through this process.

Background information on the NMAS Review

The NMAS Review Hub has been specifically constructed to provide up-to-date and transparent information about the review. It includes reports, videos, resources, news updates, background information and more. We invite everyone in the DR community to visit and/or subscribe to receive updates or for a link to the NMAS Review Survey once released.

Emma-May Litchfield and Danielle Hutchinson

Leading the NMAS Review Team

[1] If you are an NMAS accredited mediator, we have been advised by the MSB that you can collect one CPD point for completing this survey under Section 3.5 of the NMAS. Please contact your RMAB for clarification.


3 thoughts on “Save the Date: NMAS Review Survey release announced

  1. So delighted to see how this important project is progressing. Exciting to see the work drawing on well-established methodologies from other disciplines that have not been a feature of the DR research world until now. I know the survey is going to be hard work ( and I will likely grumble and complain at the challenge) but I am confident it will be worth it. Thanks for the update.


  2. Pingback: The NMAS Review May 2022 update: consultation complete | The Australian Dispute Resolution Research Network

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