Teaching behavioural insights in dispute resolution

As part of an ongoing research project,  I’ve been looking at the impact of behavioural insights on mediation (and dispute resolution more broadly).   By ‘behavioural insights’, I’m referring to fields such as cognitive neuroscience, behavioural economics, social psychology,  all of which have been recently made accessible to non-experts through popular books such as  Nudge, Thinking, Fast and Slow and Blink.   

This project is directed at a critical analysis of the impact of these fields on core concepts such as self-determination in mediation.   However, that’s a post for another day  (and in fact a forthcoming book chapter), where I explore the challenges of these fields for foundational concepts in mediation, such as self-determination and party autonomy.   

However, in the process of undertaking this research I have come across some very good teaching resources from the University of Texas’ Ethics Unwrapped site.   I plan to use these in my teaching this semester, as they offer some insights into cognitive biases that, as mediators know only too well,  are common to participants in disputes.      Some of the topics that I have found particularly useful include  –  loss aversion,  framing, and fundamental attribution error.

Link

Online mediation practice

An interesting new initiative from the  Association for Conflict Resolution Hawaii Chapter   is an online mediation service that works across a range of technological platforms and uses video conferencing.

The creator of the Virtual Mediation Lab describes its goals as being:

  1. To help mediators from around the world practice and improve their skills – for FREE (starting Monday, April 21, 2014) – by participating with a Coach and other mediators in online mediation simulations
  2. To teach mediators how to mediate online and integrate face-to-face, online and mobile mediation
  3. To promote mediation and online mediation around the world

As far as I can see, the arrangement is not entirely free, as there is a $5 charge to view videos.  However given the technology involved and the opportunity this interface presents,  a notional charge seems quite reasonable.

Many dispute resolvers have long dreamed of using technology to carry out mediations –  and technology seems finally to have caught up.  And yet, nothing quite matches the impact of real, face-to-face interaction.   For example, researchers have consistently shown that the delay and other features of video conferencing hamper the development of trust between parties – and of course this trust is critical for effective dispute resolution.    See, for example, Nguyen, David T., and John Canny. “Multiview: improving trust in group video conferencing through spatial faithfulness.” Proceedings of the SIGCHI conference on Human factors in computing systems. ACM, 2007.

If you have had any experiences of online dispute resolution, particularly using video conferencing,  we’d love to hear your impressions.

Australia, all the way with ADR. Or are we?

I have been putting the finishing touches on my chapters for the second edition of our book Non-Adversarial Justice, to be published by Federation Press in the middle of this year. The book is co-written with Monash and former Monash law colleagues Michael King (now a Magistrate in WA), Arie Freiberg and Ross Hyams. The book brings together a collection of ideas and practices from disparate areas of the criminal and civil justice system that share some common responses to the adversarial nature of our legal system. We describe these processes as ‘non-adversarial justice’ which we acknowledge is a vague and probably overly negative term, but we have stuck with it because we haven’t been able to come up with anything better. The book explains our views on these commonalities and provides a chapter on the key aspects and ideas of each ‘non-adversarial’ practice or process, including therapeutic jurisprudence, ADR, restorative justice, preventive law, holistic law and creative problem-solving. The are also chapters which situate these ideas in various fields of practice and chapters which thematically draw together new ways of thinking on lawyers, courts and legal education. The book focuses on Australia with reference to international developments.

The first edition book came out in 2009.  In this new edition, we look back over the past 5 years of innovative Australian justice policy and conclude that:

“Because non-adversarialism is new and contentious it is also politically sensitive. Governments that regard this form of justice as being “soft” on crime, ineffective, “heavy-handed”, and expensive have abolished courts, schemes and programs while others recognise their value and have introduced procedural reforms, increased the number of courts and expanded their jurisdiction to cover new areas of harms or problems.”

I have been updating the chapters on family law processes and on ADR. Once of the things I enjoy about writing this book is how each chapter gives me a near-perfect helicopter-view of the terrain of that area.  In relation to ADR policy, there has been a noticeable cooling in government attitudes towards ADR processes within our broader civil justice system in the past half-decade. In particular, I have observed a drawing back from widespread implementation of ADR requirements in the justice system. This is evidenced by the repeal of pre-action legislation in both Victoria and NSW in 2011 and 2013 and, also in 2013, the dissolution of the 18-year-old National Alternative Dispute Resolution Advisory Council (or NADRAC), the independent body established to advise the federal Attorney-General on policy issues relating to ADR. In our book we summarise the Australian ambivalence towards ADR in the following way:

“These changes illustrate how the place of ADR and other non-adversarial processes in the justice system is contingent upon the support and patronage of government. Real resistance to non-adversarial practices remains and can make even established non-adversarial processes the subject of political contention. “

 Pre-action procedures, originally developed in England and Wales in the late 1990s, encourage early settlement of disputes, full disclosure of information between the parties and, where the matter cannot be resolved, the narrowing of the issues in dispute, all before proceedings have commenced. Effectively, they cement the place of ADR in the ordinary civil litigation process. Pre-action procedures have been introduced into three Australian jurisdictions since 2009, making this area the most dynamic in the already active field of ADR. However, the legislation introducing pre-action procedures has already been repealed in two of these jurisdictions (Victoria and NSW), revealing the significant unease that exists around the presence of ADR in the contemporary civil justice system in Australia, particularly where lawyers and the parties they represent are mandated to use ADR processes outside specialist jurisdictions. Only at Commonwealth level do pre-action procedures remain a at broad-scale level in Australia, known as “genuine steps” statements, which must be filed prior to litigating in the Federal Court of Australia and the general lists of the Federal Circuit Court of Australia under the Civil Dispute Resolution Act 2011 (Cth). So far, the federal government has indicated no public interest in changing these laws.

In England and Wales, where there are more than 12 -pre-action protocols covering particular areas of civil law, a recent review of rules and principles governing the costs of civil litigation found that the decade-old pre-action protocols system generally worked well, with a few tweeks necessary here and there. However it was recommended that one protocol that covered all areas of civil practical not governed by a specific protocol be repealed. Lord Justice Jackson, author of the review, argued that pre-action protocols work best when tailored to specific areas of practice rather than adopting a “one-size-fits-all” approach to civil litigation generally.  

The English and Welsh experience of pre-action protocols shows that they can change litigation cultures and encourage more settlement (although ADR processes themselves may not be used). For Australia, the implications are that we may be better placed to develop pre-action procedures tailored to the peculiar litigation dynamics of specific areas of civil practice rather than broad-scale requirements as currently legislated in the Civil Dispute Resolution Act 2011 (Cth). Indeed in Australia, some specialist jurisdictions have for some time successfully required participation in ADR before court proceedings can be instituted for certain personal injury claims in Queensland, for farm debts in NSWfor NSW retail tenancy disputes, and in family law disputes since 2004. Failure to comply with these requirements opens a party up to an adverse costs order.

The recent skittishness around ADR policy in Australia can be connected to new governments coming to power and signalling that a new sheriff is in town. These governments, in Victoria, NSW and at federal level, have not benefited from years of high level bureaucratic advice on justice policy, may not share the commitment to ADR and may prefer to appeal to more conservative elements of the legal profession who see innovative dispute resolution policy as a challenge to the profession itself. The legal profession is inherently conservative and is slow to embrace widespread change. For so long, litigation, alongside negotiation associated with litigation practice, have been the way that lawyers have furthered their client’s interests. Compelling parties to use ADR processes such as mediation is a step too far in the eyes of many, as Victorian Attorney-General Robert Clark explained in the 2011 second reading speech for the Civil Procedure and Legal Profession Amendment Act 2011 (Vic)

“It is common sense and good practice for parties to attempt to resolve their dispute without resorting to litigation if there is a reasonable prospect of success in such an attempt. However, the government’s view, and the view of many practitioners, is that to seek to compel parties to do so through these heavy-handed provisions will simply add to the complexity, expense and delay of bringing legal proceedings, because of the need to comply with these mandatory requirements, whether or not they are likely to be useful in any particular case.”  (Parliament of Victoria, Parliamentary Debates, Legislative Assembly, 10 February 2011, Victorian Government Printer, Melbourne,  p.307).

My own view is that governments across the Australian jurisdictions should be putting effort (and a great deal of effort, too) into ensuring that ADR processes that are provided are of high quality and have robust protections built in for the disadvantaged and vulnerable, acknowledging that not all cases should settle, although many can, so that court processes are still necessary and towards finding the right balance between legal and non-legal service provision for civil disputes. Getting these issues rights asks us to face the tough questions head-on and address the real tensions behind the ideal of access to justice in a constrained financial context. But this is the space we need to be in for us as a nation to develop the next frontier of justice policy. Whole-scale abolition of schemes designed to increase settlements as occurred in NSW and Victoria and dissolution of high-quality advisory bodies such as NADRAC takes us further away from where we need to be. These decisions have taken us backwards.

What do we all have to do to move forward on this important social issue?

Professional Identity Development as a Mediator

Kathy Douglas and others refer to the benefits of a “community of practice” for the reflective teaching and development of alternative dispute resolution. My own work is focussed on how mediators develop their professional identity. In the course of this research, I came across the book Intercultural Communication: a Discourse Approach (Ron Scollon, Suzanne Wong Scollon and Rodney H Jones, Wiley-Blackwell, 2012). These authors provide an explanation of the concepts of community (Gemeinschaft) – a group to which one belongs from birth versus society (Gesellschaft) where one’s membership is voluntary, goal directed and based on shared mutual interests (see pages 65-66).

This provides an interesting contrast with the early mediation and dispute resolution literature. That literature reveals some academics consider mediators share a ‘community of practice’ rather than membership in a profession. I found this book useful as I have been working on developing the design of my interview process. Part of that process has been to reflect on ways to enhance through the interview, the connection between data collection in interview and the analysis of that data. This reflection led me to consider whether I should adopt a professional intercultural communication perspective/approach for my interview design.

My research participants are Solicitors who have become Mediators. I am a Solicitor, which in research terms means I am considered a researcher who shares that world with my participants, i.e., the profession (professional culture) of Solicitors. However, I am not a Mediator. Therefore I do not in research terms, share my participants’ other and new world, i.e., their new professional culture of ‘Mediators who are also Solicitors’.   Ensuring appropriate data collection for data analysis I feel includes ensuring I move forward with a perspective that will assist in gaining a deeper understanding of how my participants view and feel about each world/professional culture they now occupy.

If you are interested in sharing your views, my contact email is: aconway57@gmail.com.

New report on Alternative Dispute Resolution Services in Australia

IBISWorld research has just released a report on Alternative Dispute Resolution Services in Australia (IBISWorld Industry Report OD4116, February 2014).

The report is summed up with the phrase “Undisputed growth: Demand for industry services as an alternative to litigation increases”.

The executive summary of the report explains:

The Alternative Dispute Resolution Services industry in Australia provides individuals and corporations avenues to resolve disputes that do not involve litigation. Alternative dispute resolution (ADR), generally consisting of mediation, conciliation and arbitration, has surged in popularity during the past decade, underpinning strong growth in industry revenue and profitability. Industry revenue is expected to grow at an annualised 6.4% over the five years through 2013-14 to be worth $682.9 million, with growth of 6.0% forecast for the current year.

Growth has been underpinned by the increasing use of ADR to solve commercial, family and workplace disputes. ADR provides a number of benefits relative to litigation. ADR is generally cheaper, faster, more flexible and confidential, and less adversarial than going to court. Since the mid-1990s, governments have supported the use of ADR by introducing a number of mandatory and optional schemes, particularly in the areas of employment, family and commercial arbitration law. Business has also turned to ADR, as the tight economic climate, rising cost of litigation and threat of reputational damage and class actions led companies to seek an alternative to litigation. Both trends are expected to continue over the next five years.

The increased scope of industry activity has encouraged many new players to enter the industry and existing players to expand, while employment has also grown strongly. As the industry becomes more established, this growth in enterprises and establishments is expected to slow. However, employment growth is likely to continue at a similar rate as existing players grow their businesses.

The reforms of the past few years have positioned the industry well for growth, with governments and business expected to continue turning to ADR as an alternative to litigation. During the five years through 2018-19, industry revenue is expected to grow at an annualised 4.4% to reach $845.2 million. There is still room for the industry to compete with traditional legal services. The movement into new areas and the expansion of activity as current reforms are adopted will continue to support industry revenue growth.

Some of the interesting findings of the report include:

  • There are about 1,456 businesses in the industry in Australia.
  • Market share in the industry is primarily held by big law firms.
  • Key external drivers for the ADR industry in Australia include: Capital expenditure by the private sector, days lost to industrial disputes, the price of legal and accounting fees, and the number of divorces.
  • The ADR industry is in a growth stage, has low barriers to entry, and medium levels of competition (concentrated in NSW and Vic).
  • Fees charged by industry participants have risen in line with demand for services, leading to a boost in profitability.
  • Mediation comprises about 38.7% of the market, 36.2% is arbitration, 19.3% conciliation and 5.8% other.

The whole report is available at http://www.ibisworld.com.au.

Trust the process – or can you?

Those of us who did our mediation training in the late 80’s were required to adopt ‘Trust the Process’ as our mantra. I think there were T-shirts too (or maybe I am just revealing myself as an aging hippie). While I can smile about the T-shirt I have adopted the message. As a teacher, researcher and practitioner of ADR I recognise the value of choosing not to focus on the ‘solution’ and trusting that the process will give the parties an opportunity to discover a good outcome for them.
But recently I had the unusual opportunity of watching 12 quite experienced mediators at work in 12 different mediations. Whilst watching some very elegant work I also observed many moments that were far from elegant. To my surprise, what I watched was the process getting in the way of the mediation rather than enhancing it.

It was disconcerting to observe and to be fair the observer presence may have contributed to some awkwardness. To my eyes the mediators were quite heavy handed in driving the process to where they obviously thought the parties should be going. Some went as far as saying ‘Well – I’m in charge of the process and what we need to do now is …’. Others simply intervened to require parties deeply engaged in recounting their experiences to stop and create an issues list. It looked like an exercise of power or perhaps a need to demonstrate usefulness rather than skilful use of the dynamics of the moment. I came away feeling that what I had seen was more about the mediators than about the parties and their dispute. It was less about ‘trust’ and all about thrust’.
I have been reflecting on this in the context of the professional identity theme to which members of this Research Network are contributing. It reinforced my view that in most professions, the path from training to practice is a series of connected steps. The lessons from formal training are interpreted and enhanced via supervision and ‘on the job’ learning from more experienced professionals.
As a calling largely practised confidentially and alone, ADR lacks the supervision and guidance which enhances and distinguishes established professions. It is another consideration on the road to establishing a professional identity.

One way to “do” mediation

It can sometimes be hard to teach about mediation without an exemplar.  Video has been used in teaching negotiation and mediation for some time in tertiary education and also short course training.  Video has the benefit of providing students with the opportunity to watch and reflect on skills based content and these reflections can later be put in practice in face to face role-plays.

 

RMIT and the Victorian Bar Dispute Resolution committee have made a useful video to assist student learning about mediation.

 

You can find it at: 

 

http://www.youtube.com/playlist?list=PLyLqvrY-O1lmCwS1Ry5glz8qnOXiQsPhe

ADR in Legal Education

Many of us advocate the inclusion of ADR as a mandatory course in the legal curriculum both in Australia and internationally.

 

The current crisis in the United States legal education context makes me reflect on the fact that as students ask more of legal educators and their programs it is more important than ever that theory/skills course such as ADR are included in the curriculum.

 

ADR can prepare students for legal practice but also for careers that are not in the law but in associated areas.  ADR is a course that opens up possibilities.

 

For a discussion of the crisis in United States legal education see

The current crisis in American legal education

Link

Self-Represented Litigants – a Canadian study, needed in Australia too

Professor Julie Macfarlane from Windsor University in Canada is running a very interesting project on self-represented litigants.   Her blog post yesterday (2 February) brings to my attention a phenomenon I had simply never considered before –  the ’roundabout’ nature of many clients engaging with legal advisors –  they come and go when (if) they have funds available to pursue their case, and at other times may be self-represented.    The phenomenon of course is very wide spread – Macfarlane found that 53% of self-represented litigants commenced their actions with a lawyer.    It would be very worthwhile undertaking similar research in Australia –  I suspect the percentage might be even higher here.

Ethics and the Mediation Community

What does it mean to think communally about mediation ethics? It’s tempting to conceive ethics as a set of abstract rules or principles formulated by experts and then imposed from above. However, another way to think of ethics is as the product of a dynamic, community oriented process. Experienced mediators who seek to adopt an ethical attitude to their practice will notice patterns in their approaches to various disputes. Reflection upon these patterns then supplies the foundation for formulating general guidelines that arise organically from the process. This approach to identifying principles of mediation practice treats these principles are subsidiary to the situational nature of ethical judgments.

The model of mediation ethics sketched above is community oriented, rather than individualistic. This is because it recognises that the source of meaningful ethical guidelines lies in the accretion of experience in different mediation contexts over time. Mediators, then, can learn not just from their own practice, but from the experiences of others who accept the same general ethical outlook. Mediation ethics depends on the sharing of principles and guidelines throughout the mediation community. This makes full use of the store of knowledge reflected in the diverse experiences of mediators.

The community oriented model of ethics outlined above points to the importance of recognising mediation as a profession with its own specialties. This applies not only at the general level of recognising the distinctiveness of mediation, but also at the level of recognising the particular challenges that arise in, say, family mediation and allowing a store of knowledge to arise about the ethical guidelines applicable to family mediators. It may be that beyond the overarching value of party self-determination, different forms of mediation will generate quite different guidelines for ethical practice.

I do not mean to suggest there is anything radical or groundbreaking about this model. Indeed, I think it describes what already happens on an organic basis. However, the organic nature of ethics is not always fully appreciated. This results in the adoption of abstract principles that can distort or mask the evolved character of the guidelines practitioners actually follow. A mature model of mediation ethics will not hide the complexities of mediation behind the veneer of impartiality. It will embrace those complexities and challenge itself to develop ethical guidelines that can cope with them.

I’ve written previously about the evolution of ethical and legal judgments in my chapter on ‘Pre-Reflective Law’ in Maksymilian Del Mar (ed), New Waves in Philosophy of Law (Palgrave Macmillan, 2011), as well as other publications. I’m interested in exploring further what this means for mediation theory and practice.