The Financial Services Ombudsman is one of the largest  (if not the largest) providers of dispute resolution services in Australia.  It is an independent non-government organisation that is funded by its members, who are financial services providers such as insurance companies, banks, superannuation funds, brokers, and financial advisers.  Their services, which include conciliation, expert appraisal and determination, are free for consumers.

I always recommend these jobs to my students as a way of gaining amazing insight into the dynamics of disputes in a high-volume, structured dispute resolution system.  The FOS are currently advertising for both conciliators and case managers.  See http://fos.org.au/about-us/careers-home/