Dispute Resolution on Facebook

An interesting piece from the Harvard Program on Negotiation on some online dispute resolution mechanisms that Facebook is working on.

Facebook has created message templates that allow users to explain what they object to about a particular posts. For example, they can select options such as “It’s embarrassing” or “It’s a bad photo of me,” according to CNNMoney. Users are also asked to state how the offensive post makes them feel – such as angry, sad, or afraid – and how strongly they experience the emotions they report.

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About Lisa Toohey

Lisa Toohey is a Professor at the Faculty of Law and Justice at the University of New South Wales Sydney. She has over 20 years of experience in academia, a career she commenced after being in legal practice in Australia and Vietnam. Lisa teaches, researches and supervises in the areas of international trade law, dispute resolution and civil justice innovation.

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